Refund policy

At Cocostreaks, we want you to love your new look. Since our products are hair extensions and hair accessories, we maintain strict hygiene and quality standards for all returns and exchanges.

Return & Exchange Window

We accept return or exchange requests within 3 days of delivery of your order.

To be eligible for a return or exchange, the product must:

  • Be unused and unworn

  • Be in its original condition

  • Have all original tags and packaging intact

  • Not have been brushed, combed, washed, cut, coloured, altered or otherwise modified

Products that have been worn, used or altered cannot be accepted for return or exchange.

How to Request a Return or Exchange

You can initiate a return request through your Cocostreaks customer account by going to your orders and selecting the applicable order.

Once your request is received, our team will review it and confirm whether it qualifies under our return policy.

For certain cases, we may request photographs or a video of the product and packaging to verify the condition of the item.

Return Shipping Charges

If the return or exchange is due to a change of mind, incorrect selection of colour, length or style, the return shipping charges will be borne by the customer.

Any applicable return shipping or pickup charges will be communicated at the time the return is approved.

Damaged or Incorrect Product

If you receive a product that is damaged, defective or different from what you ordered, please contact us within 24 hours of delivery.

We strongly recommend recording an unboxing video when opening your package. This helps us verify any damage, missing items or incorrect products.

Please send us:

  • Your order number

  • Photographs of the product

  • Photographs of the packaging

  • Unboxing video, if available

If the product is confirmed to have been damaged or incorrectly supplied by Cocostreaks, we will arrange an appropriate replacement or resolution without charging return shipping.

Products Not Eligible for Return or Exchange

Returns or exchanges will not be accepted for products that:

  • Have been worn or used

  • Have been washed

  • Have been brushed, combed or styled

  • Have been cut, coloured or chemically treated

  • Have been altered in any way

  • Are missing original tags or packaging

  • Are damaged after delivery due to customer handling

  • Are customised or made specifically to customer requirements

Sale and Discounted Products

Products purchased during a sale or special promotional offer may be non-returnable and non-exchangeable, unless the product is received damaged, defective or incorrect.

The applicable return conditions will be mentioned with the relevant promotion or product at the time of purchase.

Refunds

Once an approved return is received and passes our quality inspection, the applicable refund will be processed according to the payment method and refund terms communicated for your order.

Shipping charges paid at the time of purchase are generally non-refundable unless the return is due to an error on the part of Cocostreaks.

Order Cancellation

Orders can be cancelled within 24 hours of placing the order, provided the order has not already been processed or dispatched.

Once an order has been processed or dispatched, cancellation may no longer be possible.

To request a cancellation, please contact us as soon as possible with your order number.

Quality Check

All returned products are subject to a quality inspection.

If a returned product does not meet the conditions mentioned in this policy, Cocostreaks reserves the right to reject the return or exchange.

Processing Time

Once your returned product reaches us, it may take 3–5 business days for our team to complete the quality inspection and process the applicable refund or exchange.

The time taken for the refund to reflect in your account may vary depending on your payment provider or bank.

Questions About Returns

If you have any questions regarding a return, exchange or refund, please contact our customer support team with your order number and details of your request.

We are happy to help you with your order and make your Cocostreaks experience as smooth as possible.